How to Return or Exchange an Item on MOOBAND

If you need to return or exchange an item, the seller you purchased your order from is the best person to help you. Each seller on MOOBAND manages their own orders, and makes decisions about cancellations, refunds, and returns.

How do refunds and returns work on MOOBAND?

If you've changed your mind about an item you bought or there's something wrong with it, you can request a return typically within 30 days of your purchase.

Once you request a return, the seller should get back to you within 3 business days. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help.

How the seller may respond to your request

You changed your mind about an item

Accept your return request and offer a full refund – You'll return the item and the seller will then issue a full refund – depending on their returns policy, this may or may not include the original shipping cost.

If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value.

Offer you a partial refund and let you keep the item

This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill – say if you ordered the wrong thing by accident.

Offer you a replacement or an exchange

Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund.

Decline your return request

Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return.

Your item didn't match the listing, or it arrived faulty or damaged

Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. The seller will also pay for return shipping.

If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value.

Offer you a partial refund and let you keep the item

This can be a good compromise when you're not completely satisfied with your purchase – for example, if it arrived with a minor scratch – but you're happy to keep it.

Offer you a replacement or an exchange

Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund.

Get your refund

Most sellers refund as soon as they get the item back. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask MOOBAND to step in and help.

Refunds go back to your original payment method and are typically available within 3-5 business days.

Get help from MOOBAND

Most of the time if you have an issue with a purchase the seller will be able to solve it for you. However, we're here to help.

Here are the main reasons you might ask us to step in and help on a return:

The seller hasn't responded to your return request after 3 business days The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label) You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days

The seller wasn’t able to help me

If the seller isn’t able to help you, your next step is to request help from MOOBAND by opening a case. With MOOBAND’s Purchase Protection program for qualifying orders, you’ll receive a full refund if your order never arrives, arrives damaged, or isn’t as described..

Please contact us for help at

Email: info@mooband.com.

Phone (Mon - Fri, 9am – 10pm EST): 1-877-780-2973

Misuse of returns

Buyers may not misuse our returns processes – such as requesting a return and then sending a different item back.